Do you accept checks?
We accept only money orders and cashier's checks. Just print out the last page of the order form, and mail it with your Money Order/Cashier’s Check.
Make MO/Check payable to Fancy Pleasure or CMG.
Mail your payment to:
FancyPleasure
P.O.B. 542
Feasterville, PA 19053-0542
I don't have a credit card! Can I still shop online?
YES! Just print or write out the last page of the order form. Then mail in your order along with your money order or cashier's check.
Do you accept C.O.D.s?
Sorry, no C.O.D.s.
What credit cards do you accept?
To Pay with VISA & MasterCard choose Credit Card option when checking out.
Your credit card will be charged by Big-Buy.com.
Is it safe to submit my credit card info online using your secure server?
Yes. We use secure server encryption technology.
Your credit card information is not available to anyone even to us.
It gets verified and charged by our credit card processor automatically.
Your C/C information is not stored in our database nor any place else.
I have never ordered from you before - can I order online?
Yes, with a major credit card. Or, if you want to pay by MO , you can still shop online! Just print or write out the last page of the order form, and mail it with your money order.
How will the charge read on my credit card statement?
Big-Buy.com will charge your credit card and show on your Credit card Statement if paid using Credit card checkout option on-line.
How is my order shipped?
We ship via UPS Ground as our standard.If your address is P.O.Box or APD/FPO ,please see below
(see below for P.O.Box orders)
What shipping options are available?
Our standard is UPS Ground shipping.
Your total shipping is calculated during the online order process.
In most cases shipping upgrades are available.
Please email us at cs@fancypleasure.com with a list of items you want to purchase,
your shipping requirements, zip code and the Country/State.
We will email you an additional amount that you will have to enter for your order.
Shipping upgrades are simply delivery options, not a guarantee of delivery time.
Can you ship outside the U.S.?
At this time Fancy Pleasure.com is setup to only calculate shipping to addresses with valid U.S. or Canadian zip code.
Those without US or Canadian Zip Code please email us a list of items you would like to order together with your shipping address. We’ll email you the invoice with all the payment instructions.
Those without a U.S. zip code can still order automatically by having your order shipped to a P.O. box at www.skybox.net. SkyBox will then forward your order anywhere in the world!
Simply visit SkyBox and open a P.O. box to begin receiving our products!
If you still have questions, please email us at cs@fancypleasure.com
When will I receive my order?
Orders are processed M-F excluding holidays. Most orders are shipped within 1-5 working days.
Occasionally 1 item of your order will be backordered, this may delay your order by a few days. If the backorder is expected to be longer then 1 week, we normally will ship a partial order. It may take up to 7 working days for you package to arrive.
Our standard is UPS Ground shipping within US.
For Canada and International Shipping we use Global Mail. Example: If your order is received Friday night with US address, it will be processed on Monday.
If all items are in stock your order will ship Tuesday, Wednesday or Thursday and arrive a few 2 business days later . (All orders received after 11:00 A.M. EST are processed the next business day)
When will I know when my package is shipped?
We try to notify you via e-mail the day your package is shipped The tracking # is only given out when we need to trace a lost package.
Will the package be left at the door?
For your protection ALL packages are sent requiring a signature." If you want to leave a note for USPS/UPS to leave your package at a specified place (i.e. front door, back porch, apt. manager's office etc.) then you accept full responsibility of the package. Otherwise, you will have to ensure someone will be there to accept and sign for the package. UPS/USPS will attempt delivery of your package 3 times and should leave a "door tag" that you can sign giving them instructions on what to do or you can call UPS/USPS and set up a "signature release" on file with them allowing the UPS/USPS Driver to leave packages delivered to your address."
How do you ensure that Online Transactions Are Safe and Secure
Secure online ordering is considered by most experts as SAFER than using your credit card over the phone, in the mail, or at retail stores!
Will my credit card number remain on your server?
No. When you enter your credit card number online, it is done so securely and is not held on our server but is transferred off to the financial institutions through their servers.
The Bottom Line: No one will ever discover your credit card info from an online, a secure 0n-line transaction!
Are the orders discreetly packaged?
Of course, we use only the plain brown boxes, and no visual clues to the box contents. You will have to open it to know for sure. ;)
Do you sell your mailing lists?
NO, we have never sold our lists or ever plan to do so. We respect the privacy of our customers.
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will exchange DEFECTIVE items only (or in case of any shipping errors made by us). Please return the items in their original packaging within 10 days of the delivery to the address on your packing slip.
After that, you will have to send to the manufacturer on the enclosed warranty card. Keep your original box and invoice if needed.
If products are returned as undeliverable or refused, we will charge a 15% restocking fee.
If you have further questions or problems, please email us at cs@fancypleasure.com
In your return package please include:
The packing slip
RMA (Return Merchandize Authorization) number (emailed to you by us)
A note telling us what the problem was
A note stating whether you would like an exchange for the same or a different item.
If you do not include a note, you may not receive your replacement.
Please allow up to 3 weeks to receive your replacement.
We are dedicated to carrying only the highest quality sex toys and erotic
clothing and maintaining attentive customer service.
We hope you have been and will be very happy with our services.
Please read our Commonly Asked Questions.
Most of your questions can be answered here. (Status, PO Boxes, Billing, Etc.)
To place an order
Please email us a list of the items and your shipping address Problem
Problem with your order (wrong item sent, etc.) E-Mail - Order Status
Please inquire only if 7 business days have passed. Weekends and holidays are not included. E-Mail - Questions
General questions about products. E-Mail Returns - Defectives
If our return policy below applies.
E-mail for RMA# , please include with your e-mail. Order # Defective item #'s Brief description of problem
Once RMA# is received: Include name, inv#, item# and brief description of problem with your return.
